Customer Service

Thanks for stopping by and visiting. We hope you have enjoyed your time spent visiting our shop today and hope that you will return often. If you have enjoyed visiting our site, and found a smidge of inspiration, please pass it on to a friend. While you're here, don't forget to sign up for our EMAIL newsletter to receive notices of new fabrics, kits, patterns, and best of all, any SALE info! Thanks much!

For payment by check, remit payment to:

Marianne Elizabeth, P.O. Box 7166, Nashua, NH 03060. 

FOR ALL QUESTIONS PLEASE CALL 603-880-2021. (Eastern Standard Time Zone) Since we are a design studio, there may not always be someone available to take your call, but we will do our best to get back to you as quickly as we can and answer emails during the day.

Primrose Cottage: Would you like to be "on the list'? We'd love to help you locate a shop that is offering the program. Please be aware that it make take several months to locate a shop, since this is a brand new program and the fabrics are just slowly beginning to be delivered throughout the country and the world.

Send us an email with your name, address, telephone #, and colorway you are interested in, either plum or cream. If you let us know whether you would prefer to take the quilt as a class in-store, or are ok with a mail order program, that will help speed up the process. We will let you know we have received your info and then get back to you in the coming weeks as we locate all the shops that will be participating in the program.

We don't want anyone, anywhere to be left out, anywhere in the world, and will do our best to find a kit for you!

FOR ANY WEBSITE TECHNICAL PROBLEMS, USE THE CONTACT US EMAIL TO REPORT TO THE WEBSITE MAINTENANCE COMPANY. IF YOU ARE HAVING ANY TROUBLE VIEWING THE BUNNY, IT IS DUE TO THE SETTINGS OF YOUR PARTICULAR COMPUTER. CHECK WITH YOUR TECHNICAL ADVISOR.

IF YOU ARE HAVING TROUBLE PUTTING A FABRIC INTO THE SHOPPING CART and it will only allow you to put it in a WISH LIST, this means that it is no longer available. If you do not see a box in which to enter a quantity, it means the fabric has sold out and is no longer available.

ALL QUESTIONS ABOUT ORDERS SHOULD BE DIRECTED BY PHONE.

For fastest response time, please pick up the phone and give us a call. We will do our best to answer your questions. 

If you don't receive your package, please CALL TO REPORT any non-delivered parcel by PHONE within 14 days!

PLEASE DO NOT EMAIL REPORTS of LOST PARCELS.

ALL CLAIMS FOR LOST PACKAGES MUST BE MADE BY PHONE.

Please remember that email is not infallible and sometimes disappears into cyberspace.If you have not received a reply, please give us a call and we will try our best to answer your question.